Since the company was founded, the quality policy of the Vivanco & García Group has aimed to guarantee maximum level of quality and customer satisfaction with all our services.

Our quality management system is certified under the following standards:

	ISO 9001:2000
	UNE-EN 15038:2006

The translation division also has its own certified metric for measuring product quality:

VGM-WordMetrix-100® was designed to obtain a numerical quality index of medical-pharmaceutical and intellectual/industrial property translation.

All translation projects are submitted to rigorous quality controls forming part of the company’s production processes.

All quality controls are constantly reviewed in order to discover improvements that can be made and to acquire the most recent translation and computer tools.

All translations are done by in-house staff with university degrees in engineering, chemistry, biology and medicine who are specifically and thoroughly selected and trained for translating medical and pharmaceutical texts and patents.

Our clients form the central pillar of our continuous improvement strategy. We therefore encourage you to actively participate and inform us of your needs, concerns, ideas and suggestions using the necessary channels set up so that this communication is simple, fluid and efficient.